Fetchr is a courier app where you can send a package to any person or GPS location using your smartphone.
The Problem or Challenge:
Current app was a bit limited and annoying to use. It also looked bad. The challenge was to make it more intuitive for users. It was a complex app, and I had to simplify and reduce the number of steps a user had to take in order to send a package.
Create a better user journey and UX for the app, and redesign the app. Create a driver’s version of the app.
- I researched other courier services apps and similar apps.
- I designed the initial app wireframes to have a simpler and more intuitive UX.
- I revamped the app’s UI.
- Created an interactive mockup and tested it with users to do some rapid prototyping.
- Took notes on how users acted, where they pressed, where they looked, and what they liked and disliked.
- Adjusted based on their feedback and came up with an improved prototype based on their feedback
My Solution & Results:
Below are some wireframes from my process…
Current app design & flow:
Not intuitive nor appealing, bad hierarchy
Divided into many screens/steps
Divided into What, When, & Where
Least number of screens
Exploring navigation options:
Note that the above wireframes consist only a small portion of this huge complex project.
After several rounds of testing, feedback, and fixes, we ended up with a smooth, intuitive & good looking app.
Check out the final outcome & app’s UI here.